General & Billing

Your membership pays for pure session time! You can use it toward any service we offer, including Therapeutic Massage, Craniosacral Therapy, Lymphatic Drainage, Graston Technique, Muscle Activation Treatment (MAT), Reflexology, or Pregnancy Massage.
You have one full month from your billing date to use each session.
For example, if you are billed on the 15th, you have until the 14th of the following month to schedule your visit.
Yes! You can book a longer appointment and receive up to a 15% discount off the current regular rate for that extended session. Simply pay the difference at the time of service.
Yes! We ask that you call or text the clinic at 801-503-0848 to schedule that appointment so that our admin to avoid any confusion at checkout.
As a local business, we include a 2.85% contribution to help cover card processing/merchant fees.

Unused Sessions & Account Credits

If you can't use your session within the billing window, just call or text us at 801-503-0848. We will convert your pre-paid session into a credit on your client profile (minus the merchant fee).
- Profile credit cannot be applied toward your standard monthly membership dues. However, you can use it toward:
  - An extra massage session at 15% off the regular current price (paying any remaining balance at service)
  - Gratuities for your therapist
  - Retail products
  - Gift cards

We require at least 24 hours' notice for any appointment cancellations or rescheduling. This allows us time to fill the spot and protects our therapists' schedules.
If you cancel within 24 hours, your pre-paid membership session will be credited to your client profile, and 25% of the session at regular price will be deducted from that credit to compensate your therapist for their reserved time.
If you miss your appointment without calling or giving notice, your pre-paid session will be converted to a profile credit, and 50% of the session at regular price will be deducted from that credit for the therapist's time.

Yes. You can pause your membership for up to 3 months for a $20 admin fee per month.
- Why pause? Pausing locks in and protects your current membership rate. If you cancel instead of pausing, you lose your locked-in rate and will be subject to current rates if you return later.
- Please note: The $20 fee is strictly an administrative fee and cannot be applied toward services or products.
Your standard membership and monthly billing will automatically resume after 3 months, unless you call us beforehand to extend the pause or cancel.
If you need to cancel, simply call the clinic directly at 801-503-0848. Please keep in mind that canceling forfeits your locked-in rate; renewing at a later date will be subject to the pricing applicable at that time.

Yes! Because our online system cannot auto-transfer sessions, you can set it up in one of two ways:
1. By Phone: Call us at 801-503-0848 and we'll book it for them.
2. Online: Book the appointment under your own name, and add a note in the booking comments with the recipient's First and Last Name.
  Note: The guest must have a client profile and complete their intake form prior to the session. If they are new to the clinic, call us to set up their profile first!
Yes! Members receive a special discount on extra sessions during their birthday month.
(Note: Discounts cannot be combined and cannot be applied to a regular membership session).